Customer care & complaints
The complaint-channel hub (KD-0 quick-win cluster) lands here. For a worked escalation ladder right now, start with the diagnostic on the home page or the UPI withdrawal fix.
General escalation order
- In-app grievance ticket (quote the request ID)
- Operator grievance / nodal officer (in writing)
- Your bank + NPCI UPI complaint for any debit dispute
- National Consumer Helpline